Information for hotels

Commtrak is contracted by travel agencies to provide commission billing and reconciliation services.

  • Each hotel supplier will be addressed with courtesy and professionalism.
  • Every record included on a Commtrak invoice represents notifications of a record in the agency back office that remains unresolved.
  • Either the agencies or other 3rd parties have made prior efforts to resolve each item, but have been unsuccessful.
  • Most records invoiced are aged anywhere from 120 – 365+ days from travel.
  • In order to resolve each record, all hotel responses and payments must be directed to Commtrak.
  • Only Commtrak can close the billed records.
  • Each agency receives detailed reports on the resolution of each billed item.