Most Travel Agencies find it necessary and important to accurately track hotel commission payments resulting from bookings from their corporate and leisure customers. Hotel booking that do not result in commission payments should always be invoiced in an effort to recover the unpaid commission amounts.
There are two recommended Primary Reconciliation & Recovery approaches that Commtrak supports for travel firms generating commissionable hotel bookings. Commtrak's Travel Agency customers are represented by both business models that follow:
- The Agency itself posts, reconciles, and invoices any unresolved hotel records identified within its own accounting system. All agency accounting systems allow for unresolved records to be identified and billed. Most agencies will invoice open items once or twice in an effort to resolve the records. At the conclusion of the agency billing effort, all remaining unresolved records are forwarded to Commtrak for professional commission recovery. Most agencies forward their hotel records to Commtrak that have aged 90 to 120 days from travel.
- The Agency contracts another 3rd party firm that completely assumes the posting, reconciliation, and initial invoicing of any open hotel records. Most of the primary 3rd party reconciliation firms will bill an item up to 3 times within a 120 to 180 day window. There are three major 3rd party firms in North America delivering this service. With your Agency authorization, they will forward all remaining unresolved hotel records to Commtrak once aged past 180 days. The three firms are:
- CTS (Commission Tracking Service)
- ECS (E Commission Solutions)
When Commtrak is combined with either Agency Business Model, your agency is guaranteed the most comprehensive hotel commission reconciliation program available.