Hotel Commission Billing & Recovery Services for Travel Agencies


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Billing And Response Process
 
Commtrak is formally contracted by travel agency firms to provide billing and reconciliation services that seek to resolve hotel bookings that remain open despite the agency's own investigation efforts.
 
Our goal is to address each hotel supplier with courtesy and professionalism. Receipt of a Commtrak invoice is notification that the agencies listed have not been able to resolve the items with your property. Therefore, most items listed on each invoice are usually aged beyond 120 days from travel. Our commitment to the agency is that we will make every effort to professionally resolve each item, and recover unpaid commissions that are legitimately due.
 
Commtrak's customers include a majority of the major travel agencies in North America, and nearly all of the 15 largest firms in the United States. We are currently expanding to include travel firms outside of North America.
 
Each agency customer listed on the invoice has forwarded the records to Commtrak with the following directive: Hotels are authorized to reply directly back to Commtrak with how each item is resolved, and to pay any commissions due directly to Commtrak. Commtrak in turn delivers comprehensive reconciliation reports and appropriate commission payments back to each agency customer.
 
Items that appear on a Commtrak invoice can only be closed by Commtrak. Responses and payments directed back to the agency will result in the item remaining open, and it will be re-billed.
 
The preferred hotel response format is for each billed property to note on a copy of our bill how each item is resolved (payment enclosed, previously paid, cancel, net rate, no record, etc.) and return to Commtrak with a check for the total due amount.


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